Skooled help centre

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Find a clear guide for your account, booking, payment, or classroom—or contact our team when you need a person.

Try “reset password” or “camera not working”

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The answers people need most often.

Book your first lessonFix camera or microphone issuesReset your password

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support@skooled.net

Lesson issues

Audio, video, classroom, or lesson concerns

Report a concern

Tell us about behaviour that made you uncomfortable

Payment help

Bookings, Mobile Money, refunds, or payouts

Something else

Get help with another account or product question

Browse by topic

Everything you need, grouped simply

Getting Started

4 guides

New to Skooled? Here is everything you need to set up your account.

Creating your accountSetting up your profileNavigating the platformUnderstanding user roles

Booking Lessons

4 guides

Learn how to find the perfect tutor and schedule your sessions.

Finding the right tutorBooking your first lessonChanging or cancelling a lessonUnderstanding tutor availability

Payments & Billing

4 guides

Reviewing payments and troubleshooting Mobile Money transactions.

Paying with Mobile MoneyPayment confirmation issuesPayment problems and refund requestsViewing payment and transaction information

Technical Support

4 guides

Troubleshooting video, audio, and classroom tools.

Camera and microphone setupTroubleshooting video issuesBrowser requirementsPoor connection solutions

Account & Security

4 guides

Keeping your profile and information safe.

Resetting your passwordUpdating account detailsKeeping your account secureDeleting your account

For Tutors

4 guides

Guides and tips for teaching successfully on Skooled.

Getting verified as a tutorSetting your schedule and ratesUsing the virtual classroomReceiving payouts

Quick answers

Frequently asked questions