Help Center

How can we help?

Search our help articles or contact our support team directly.

Contact Support

Get direct help from our team

Lesson Issues

Problems during or after a lesson

Report Concern

Report inappropriate behavior

Payment Problem

Payment, wallet, or Mobile Money issues

General Help

Other questions or issues

Browse Helpful Articles

Click any article to read the full guide.

Getting Started

New to Skooled? Here is everything you need to set up your account.

4 articles
Creating your accountSetting up your profileNavigating the platformUnderstanding user roles

Booking Lessons

Learn how to find the perfect tutor and schedule your sessions.

4 articles
Finding the right tutorBooking your first lessonChanging or cancelling a lessonUnderstanding tutor availability

Payments & Billing

Managing your wallet and troubleshooting Mobile Money transactions.

4 articles
Paying with Mobile MoneyPayment confirmation issuesPayment problems and refund requestsViewing wallet and transaction information

Technical Support

Troubleshooting video, audio, and classroom tools.

4 articles
Camera and microphone setupTroubleshooting video issuesBrowser requirementsPoor connection solutions

Account & Security

Keeping your profile and information safe.

4 articles
Resetting your passwordUpdating account detailsKeeping your account secureDeleting your account

For Tutors

Guides and tips for teaching successfully on Skooled.

4 articles
Getting verified as a tutorSetting your schedule and ratesUsing the virtual classroomReceiving payouts

Frequently Asked Questions

Quick answers to common questions.

Still need help?

Our support team is available Monday to Friday, 8am to 6pm CAT. We typically respond within a few hours.

Email SupportBack to Home