If you believe a payment needs to be reviewed, please reach out to our support team with the full details. We investigate every request carefully.
When to contact support
Contact us if:
You were charged but the lesson wasn't confirmed.
You were accidentally charged twice.
A lesson was significantly impacted by a technical issue.
You think an incorrect amount was charged.
What to include in your request
To help us resolve things quickly, please provide:
Your account email
Lesson date, time, and the tutor/student name
The payment amount and Mobile Money network used
A short explanation of what happened
What happens next
We will cross-reference your request with our payment and lesson logs. If we need more information, we will reach out to you directly. Most reviews are resolved within 24-48 hours.
Important
Always use the current tools and contact methods shown in the app. Avoid relying on old screenshots or external guides if the platform has been updated.